TERMS and CONDITIONS

All users of the website www.sailorsfeast.com are subject to our Terms & Conditions. We strongly recommend that you carefully read these Terms & Conditions, which specify the conditions under which our products and services are provided.

PROVIDER OF SERVICE

The provider of products and services available at www.sailorsfeast.com is Sailor’s Feast d.o.o., located at Ul. Ivana Meštrovića 35, 10 360 Sesvete, Croatia. VAT ID: 42509895972.

USERS OF WEB SITE

This website offers alcoholic beverages for sale. In compliance with Croatian law, all clients must be 18 years of age or older to purchase these products.

PRICING

All products are priced and listed in European euros (EUR).

SHOPPING AND PURCHASING

Orders can be placed via the internet or directly through email. To place an order, simply select your preferred box, proceed to checkout, and enter the required contact information, the number of people on board, the name of the boat, the name of the charter, the name of the marina, and the preferred date and time for delivery.

Please note that Sailor’s Feast offers delivery to the following Croatian marinas:

• Marina Baotić, Seget Donji
• Marina Kaštela, Kaštel Gomilica
• Marina Trogir SCT, Trogir

Clients select from our range of boxes, add them to their cart, and then proceed to checkout where they are required to enter their personal information to ensure the delivery of the products ordered. After entering delivery details, clients are redirected to a payment gateway provided by our online payment processing partner, Viva.com (https://www.viva.com/en-eu), where they are prompted to input their card details to charge and confirm the order. Once the charge is processed, clients receive a confirmation of their order. Clients will be issued a final invoice for their purchase on provided email. Payments can also be made by transferring directly to the bank account.

After placing an order, clients will receive an order confirmation via email containing all necessary details such as products, quantities, prices, delivery costs, and the time and location of delivery. It is crucial that clients review all order details to prevent any potential errors.

COSTS AND OTHER TERMS OF DELIVERY

Delivery is offered at no additional charge for all packages. To ensure timely delivery, orders must be placed at least 7 days prior to the scheduled delivery date.

RETURNS AND RECLAMATIONS

In the event of a merchandise return, clients are required to submit a justified reclamation to Sailor’s Feast d.o.o. via email, phone, or in written form. Returns are accepted under the following conditions:

• Receiving a product that was not ordered.
• Receiving a product whose shelf life has expired.
• Receiving a product that has a defect or was damaged prior to transportation.

Clients are obligated to inspect the delivered products for any damages upon receipt. Additionally, clients must verify that the delivered items match the contents listed on their invoice. If any product is found to be missing, damaged, or past its shelf life, clients are required to report these issues to the delivery personnel immediately. This step is crucial as we do not accept reclamations after delivery.

The delivery personnel will document any complaints or discrepancies in the delivery, and this record will include the customer’s signature. In cases where a product cannot be substituted, Sailor’s Feast d.o.o. will reimburse the customer for the value of the products that were not delivered as ordered.

CANCELLATION POLICY

Customers may cancel their orders without penalty within 24 hours of placing them, provided that the order has not already been dispatched for delivery. To cancel an order, customers must contact our customer service team via email at info@sailorsfeast.com or by calling our support line listed on our contact page.
If you wish to cancel your order after the 24-hour window but before it has been delivered, please contact us as soon as possible. Although we will make every effort to accommodate your request, please note that any cancellation made after the order has been dispatched may be subject to a cancellation fee to cover logistical costs.
For successfully canceled orders, refunds will be processed within 7 to 10 business days depending on the original method of payment. If the payment was made via credit card, the refund will be issued to the same card. Direct bank transfers will be refunded to the original bank account.
In some cases, particularly during special promotions or sales, additional terms and conditions on cancellations may apply. These will be clearly stated during the purchase process and reviewed upon order confirmation.

For further inquiries or assistance with order cancellations, please contact our customer service team.

FORCE MAJEURE

Sailor’s Feast d.o.o. shall not be held liable for any delay or failure in performance of any part of our services or delivery of our products due to events outside our reasonable control, commonly referred to as “force majeure” events. Such events include, but are not limited to, natural disasters, wars, civil disturbances, terrorist attacks, governmental actions, pandemics, epidemics, fires, explosions, earthquakes, major environmental accidents, network failures, hardware failures, significant telecommunications or information services disruptions, and labor disputes that are not attributable to any act or failure to act by Sailor’s Feast d.o.o.

INTELLECTUAL PROPERTY

All content displayed on the www.sailorsfeast.com website, including but not limited to text, graphics, trademarks (logos), icons, images, digital content, software, and any other material not specifically mentioned, is the exclusive property of Sailor’s Feast d.o.o. Users of the www.sailorsfeast.com website agree not to copy, reproduce, or distribute any textual, graphical, or visual elements of the Sailor’s Feast brand without explicit written permission from Sailor’s Feast d.o.o.

CHANGES

Sailor’s Feast d.o.o. reserves the right to modify any of the rules and regulations governing this site. These changes will affect the use of our site. If you do not agree with any of the terms of use mentioned here, and do not wish to accept them, please refrain from using our Internet shop and contact us directly at info@sailorsfeast.com.

EXCLUSION OF LIABILITY

Sailor’s Feast d.o.o. does not guarantee that the contents displayed on our website are suitable for clients with specific health or dietary restrictions. Clients are responsible for thoroughly reading all product descriptions provided on www.sailorsfeast.com. If there are any concerns or questions about a product, clients should contact us directly via email at info@sailorsfeast.com.

LEGAL LIMITATIONS

Subject to legal restrictions, Sailor’s Feast d.o.o. shall not be liable for any direct or indirect, incidental, consequential, material or immaterial damages, losses, or expenses arising from the use or inability to use any information available on our website. The services provided by the Sailor’s Feast d.o.o. Internet Shop do not include the technical equipment or other external services necessary to access our website, and we are not responsible for any related expenses such as telephone, mobile, or other communication costs. Users access and use the Sailor’s Feast d.o.o. website at their own risk. Sailor’s Feast d.o.o. does not guarantee and is not liable in any way for any type of direct or indirect damages that may be incurred by the user while utilizing online services, software, service providers, or the internet in general.

PRIVACY POLICY

We are committed to protecting the privacy and security of our users. Personal information collected through www.sailorsfeast.com is used solely for processing orders and managing user accounts. We comply with the General Data Protection Regulation (GDPR) and ensure that user data is handled securely. For more detailed information on how we process and protect your personal data, please refer to our full privacy policy available on our website.

LAW AND JURISDICTION

For any matters not specifically addressed in these Terms & Conditions, the legal regulations of the Republic of Croatia will apply. Disputes arising under these Terms & Conditions will be resolved exclusively in the competent courts of the Republic of Croatia.

Before pursuing formal dispute resolution, Sailor’s Feast d.o.o. and the customer agree to attempt to resolve any disputes arising out of or relating to the use of www.sailorsfeast.com, its products, or services informally. Customers should contact Sailor’s Feast d.o.o. customer service at info@sailorsfeast.com to initiate this process, providing details of the complaint along with any supporting evidence. We will endeavor to respond to and resolve complaints within 30 days of receipt.